Job Title Spa Coordinator
Location 1155 Resort Drive, Parksville BC V9P 2E3
Hours of Work Varied, Days, Evenings, Weekends & Holidays
Rate of Pay $17.40-$18.25
Position Type Permanent Full Time
Start your spa industry career at the #1 Spa in Canada where you will provide exceptional customer service to our guests in a beautiful environment. Spa Coordinators work at our spa front desk / reception area. If you love working with people to provide friendly and genuine customer service, this is the job for you! And when you are ready for career advancement, we offer training to prepare you for other roles within the spa such as Spa Reservationist, Spa Concierge and Leadership positions.
What Tigh-Na-Mara offers you!
- Competitive wages and health benefits.
- Training, mentorship, and advancement opportunities for long-term career development
- Complimentary use of resort gym, pool, and spa amenities midweek
- $100 Grotto Spa Gift Certificate per month to enjoy personal treatments and retail, when working 32+ hours average per week
- Team Member meal program
- A supportive and inclusive work environment
- The opportunity to work with our amazing team!
Primary Duties & Responsibilities:
- Greet and acknowledge all Guests you meet, providing friendly assistance to ensure they are comfortable and relaxed.
- Ensure Guests are well informed about their services including what to expect, how to position themselves, how the service will proceed, what products will be used, all the benefits the Guest can expect, and home care / follow up.
- Develop and maintain extensive knowledge of Spa products and services. Use this knowledge to educate Guests and help them purchase additional services and products suited to the needs / desires.
- Follow up with all Guest requests, and all Guests who make purchases.
- Ensure Guests are well informed about their services including what to expect, how to position themselves, how the service will proceed, what products will be used, all the benefits the Guest can expect, and home care / follow up.
- Ensure cleanliness standards are adhered to including proper disinfectant procedures in guest areas.
- Ensure all displays and retail areas are to be kept clean, organized, and dust-free.
- Cleaning and laundry tasks include emptying used laundry, folding clean laundry, cleaning sandals and change rooms, restocking guest lockers ensuring lockers and supplies fully are stocked, and high level of cleanliness maintained.
Education, Experience & Skill Set:
- Flexibility to work combination of weekdays, evenings, weekends and holidays
- Detail-oriented with a positive attitude that contributes to a healthy, friendly, and supportive workplace
- Able to drive a golf cart safely (BC driver’s license not required)
- Physically able to perform job duties (standing, lift to 20 lbs, walk up and down stairs)
We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused environment. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful Oceanside location, we would love to hear from you. Apply now to join our team as a Spa Coordinator!
Join our team at Tigh-Na-Mara with our awe-inspiring views on 22 acres of tranquil forest, the Grotto Spa voted #1 Spa in BC, 2 award-winning restaurants, British Columbia's most extensive resort Recreation Program, 3 kms of sandy beach and the warmest ocean swimming waters in Canada, we can create the perfect getaway for everyone!
