1155 Resort Drive, Parksville BC V9P 2E3   Tel. 1-800-663-7373

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About
your visit

With your leisure in mind we suggest you arrive to the spa sixty minutes prior to scheduled treatments to enjoy the Mineral Pool, Whirlpool, Relaxation Lounge and Treetop Tapas & Grill. Late arrivals limit the time of your enjoyment and may lessen treatment benefits. To accommodate all guests, each treatment will conclude at the scheduled time.

Mineral Pool

Access to the Grotto Mineral Pool, invigorating cool-splash waterfall and whirlpool is complimentary with any sixty minute spa treatment booking on the day of services or can be enjoyed without a booked treatment for a facility fee. Swimwear is required to enjoy this unique experience. Guests under the care of a physician for any reason should consult with their physician prior to using the Mineral Pool.

Etiquette

To maintain tranquility and encourage relaxation throughout the spa, we ask that our guests turn off cell phones and leave them in their assigned locker for the duration of their visit, and use soft voices while enjoying the facilities. For guest privacy, cameras and/or recording equipment are not permitted.

Comfort

Please inform us upon booking if you have a preference for a male or female spa provider. If you require a Registered Massage Therapist (RMT) please inform us at time of booking as availability is limited. Most body care treatments are enjoyed without clothing however your personal comfort is our primary concern. During all services our providers ensure you are warmly and professionally draped. At your discretion you may wear undergarments. Sap robes and sandals are provided upon arrival.

Age Policy

We allow full access to the Grotto Spa for persons 13 to 18 years of age, when accompanied by an adult enjoying treatments.

Cancellation Policy

To cancel or adjust treatments at the Grotto Spa we require a minimum of 24 hours notice to avoid being charged in full for all bookings. Group and bridal bookings along with our Ultimate Couples Experience require 7 day cancellation notice.

Health Concerns

To ensure a comprehensive, thorough and beneficial treatment, it is essential that our team is aware of your current physical condition. All Grotto Spa guests are asked to complete a medical history form upon arrival. Guests with heart conditions, who are pregnant or are currently under the care of a physician for any reason, should consult their physician prior to using the Grotto Mineral Pool or receiving spa treatments.

Hair Salon

Enjoy a new look at our full service hair salon. Featuring our own Master Colourist/Stylist, hair services offered include haircuts for men, women and children, blow-dries & styles, formal styles and a full array of colour and highlight services.

Special Occasions

Celebrate your special occasion at a unique venue! We are pleased to customize your Grotto Spa experience for any occasion from bridal parties to stagettes, proms and birthdays. Please email our Spa Groups Coordinator at Groups@GrottoSpa.com for more information.

Gift Cards

Give an invitation to relax, unwind and recharge; an opportunity to breathe deeply and de-stress. With no expiry date or restrictions, our Grotto Spa Gift Cards offer the flexibility to design a personalized and memorable spa experience. Order online at GrottoSpa.com.

Gratuities, Taxes & Pricing

Gratuities and taxes are in addition to spa treatment prices. To recognize exceptional service, a gratuity may be added to your spa service charge. Group gratuities of 15% are automatically added. All prices are subject to change without notice.

Accommodation

Tigh-Na-Mara Seaside Spa Resort features 192 unique log constructed accommodation units, set in 22 acres of forest beside the ocean. For rates and seasonal specials, visit Tigh-Na-Mara.com or call 1-800-663-7373.

Download our brochure PDF

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QUALITY ASSURANCE:

Since 2010, the Grotto Spa has earned the prestigious ‘Quality Assurance Approved’ designation (QAA) from Leading Spas of Canada. QAA is a national designation recognizing consistent safety and hygiene standards in the spa industry, offering reassurance and uncompromising quality for our spa guests.
QA

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1155 Resort Drive, Parksville, BC
Tel: 250-248-1838
Toll Free: 1-800-663-7373
Email: relax@grottospa.com

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1155 Resort Drive, Parksville, BC
Tel: 250-248-1838
Toll Free: 1-800-663-7373
Email: relax@grottospa.com